Microsoft Dynamics CRM is a full customer relationship management (CRM) suite with marketing, sales and service capabilities that are fast, familiar and flexible, helping businesses of all sizes to find, win and grow profitable customer relationships. Delivered through a network of channel partners providing specialized services, Microsoft Dynamics CRM works with familiar Microsoft products to streamline processes across an entire business.

Get the facts you need to see how Microsoft Dynamics CRM is designed to be a management solution familiar to your people, work easily with the systems your company already has implemented, empower people and teams to be productive, and help you drive business success. Three pillars of CRM which are useful to any small , medium or large business are

Marketing

Microsoft Dynamic CRM marketing solution is flexible, easy to use, and engineered to fit your business. With marketing management and automation software from Microsoft Dynamics CRM, you can market more effectively, improve productivity, and gain actionable insight into your marketing campaigns.

Customer Service

Transform your customer service into a strategic asset with Microsoft Dynamics CRM customer service solutions. With a 360-degree view of the customer, your agents can resolve issues quickly and reduce handling times with advanced customer service software. By automating processes, you can also reduce costs and help to ensure consistent customer service is delivered across all touchpoints.

Sales Force Automation

Your sales force team can quickly speed with the advanced but easy-to-use features of Microsoft Dynamics CRM. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities to boost sales productivity, streamline sales cycles, automate lead management and gain insights to drive more sales.

CRM

Customer Relationship Management
  What is CRM ?
  Benefits of CRM
  Sage CRM
  Sugar CRM
  Custom Made CRM

Microsoft Dynamics CRM (MS CRM)
  Introduction
  Services
  Customization
  Marketing
  Scheduling
  Intigration
  Sales

Sage CRM
  Introduction

Sugar CRM
  Introduction

Custom Made CRM
  Introduction